Last Updated: November 30, 2025
Welcome to Crispy Umbrella. These Terms of Service ("Terms") govern your access to and use of our disaster recovery as a service platform, including any software, applications, APIs, and services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.
Crispy Umbrella provides a cloud-hosted disaster recovery automation platform that includes:
To use the Service, you must create an account using Google OAuth authentication. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your account credentials and for any activities or actions under your account. You agree to:
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this age requirement.
We offer a 31-day free trial period for new users. No credit card is required during the trial period. After the trial period expires, you must subscribe to a paid plan to continue using the Service.
We offer monthly subscription plans with pricing based on your usage and needs. All fees are exclusive of applicable taxes unless otherwise stated.
By providing payment information, you authorize us to charge your payment method for all fees incurred. Payments are non-refundable except as required by law or as explicitly stated in these Terms.
You may cancel your subscription at any time. Cancellation will be effective at the end of the current billing period. You will retain access to the Service until the end of your paid period.
You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only to scan and monitor infrastructure that you own or have explicit authorization to scan.
You agree not to:
You retain all rights to data you submit to the Service ("Your Data"). You grant us a limited license to use Your Data solely to provide and improve the Service.
We implement reasonable security measures to protect Your Data, including encryption in transit (TLS/SSL), bcrypt hashing for credentials, and role-based access control. However, no method of transmission or storage is 100% secure.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
The Service, including all software, designs, text, graphics, logos, and other content, is owned by Crispy Umbrella and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our express written permission.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.
If you provide us with any feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation or compensation to you.
The Service integrates with third-party services including AWS, Azure, GCP, Veeam, and Datto. Your use of these integrations is subject to the terms and conditions of those third-party providers. We are not responsible for the availability, functionality, or security of third-party services.
You are responsible for maintaining valid credentials and subscriptions with third-party services. We will access these services only with credentials you provide and only to the extent necessary to provide our Service.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may suspend or terminate the Service for maintenance, updates, or other reasons with or without notice.
We provide email support to all subscribers. Support availability and response times may vary based on your subscription plan.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
While we strive for accuracy, we do not warrant that asset discovery results, backup monitoring data, or other information provided by the Service will be complete, accurate, or up-to-date. You are responsible for verifying all critical information.
The Service is a tool to assist with disaster recovery planning and monitoring. We do not guarantee that use of the Service will prevent data loss or ensure successful disaster recovery. You are solely responsible for implementing and testing your disaster recovery procedures.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRISPY UMBRELLA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATED TO THE SERVICE EXCEED THE AMOUNT PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Crispy Umbrella and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
These Terms remain in effect while you use the Service or maintain an account.
You may terminate your account at any time by canceling your subscription through the dashboard or contacting support.
We may suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms or for any other reason at our sole discretion.
Upon termination, your right to use the Service will immediately cease. We may delete Your Data after a reasonable period following termination. You should export any data you wish to retain before terminating your account.
Before filing a claim, you agree to contact us to attempt to resolve the dispute informally. Contact us at support@crispyumbrella.ai.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Crispy Umbrella is registered, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with applicable arbitration rules, except that either party may seek injunctive relief in court for intellectual property infringement or unauthorized access.
We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Crispy Umbrella regarding the Service and supersede all prior agreements and understandings.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including acts of God, war, terrorism, natural disasters, or internet service provider failures.
If you have any questions about these Terms, please contact us:
By using Crispy Umbrella, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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